TOKI Privacy Policy
TOKI ("we", "us") is a real-time voice translation app available at toki.brivfy.com and as a mobile app. This policy explains what information we collect, why, where it goes, and the choices you have. We have tried to keep it short and honest.
The most important thing to know: when you hold the talk button, your voice recording is sent over the internet to our server and then to OpenAI (our artificial-intelligence provider) to be transcribed, translated, and spoken back in the other language. TOKI cannot work without this. Audio is only captured while you hold the talk button — never in the background.
1. Information we collect
- Account details — your name, email address, optional phone number, optional postal address, and (if you sign in with Google) your Google profile photo.
- Voice audio and text — the speech you record while holding the talk button, its transcription, and its translation.
- Saved conversations — if you save a translation session, its text is stored so you can reopen it on any of your devices.
- Usage records — how many seconds of translation you have used, kept as a ledger so your free allowance and any purchased credits are counted correctly.
- Technical logs — warnings and errors from our servers (with request identifiers, not conversation content), kept to diagnose problems.
2. Who processes your data
| Service | What it does with your data |
|---|---|
| Google Firebase | Handles sign-in (email/password, phone verification codes, and "Continue with Google"). Your password, if you use one, is held by Firebase — we never see or store it. |
| OpenAI | Receives your voice audio and text to produce transcriptions, translations, and translated speech. Processing happens on OpenAI's servers (United States). Per OpenAI's API policy, this data is not used to train their models. |
| Cloud hosting providers | Host our website, application servers, and database, where your account details, saved conversations, and usage records are stored. Our application servers are located in Singapore; some data may be stored on servers outside Thailand. |
We do not sell your personal information, and we do not share it with anyone beyond the services listed above.
3. How long we keep it
- Voice audio is processed to produce a translation and is not stored by TOKI's servers afterwards.
- Account details and saved conversations are kept until you delete them or delete your account.
- Usage/credit records are kept for financial book-keeping, in anonymized form after account deletion.
4. Deleting your account
You can permanently delete your account at any time from inside the app: Profile → Settings → Delete Account. This removes your profile details, your saved conversations, and your sign-in identity from our systems and from Firebase. It cannot be undone. Anonymized usage records (with no name, email, or phone attached) are retained for financial auditing only.
If you cannot sign in to the app, you can request deletion from our account deletion page, or by emailing toki@brivfy.com from the address on your account.
5. Your rights
Depending on where you live — including under Thailand's Personal Data Protection Act (PDPA) and similar laws — you have the right to access, correct, or delete your personal data, and to withdraw consent. Most of this you can do directly in the app (edit your profile, delete conversations, delete your account). For anything else, contact us at the address below and we will respond within 30 days.
6. Children
TOKI is not directed at children under 13, and we do not knowingly collect their data. If you believe a child has created an account, contact us and we will delete it.
7. Changes to this policy
If we change this policy in a meaningful way (for example, adding a new data processor), we will update this page and the effective date above.
8. Contact
Questions or requests: toki@brivfy.com